A cancellation is a lost to both the client and practitioner, however we understand that unanticipated events happen that may require us to cancel our appointments and we want to work with you in any way possible. To make it fair to all our clients and therapist, we have adopted the following policies.
A 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to fill your time slot. If you are unable to notify us 24 hours in advance, you will be charged the full amount of what would have been your treatment fee.
If you are past 15 minutes late for your appointment (unless having telephoned us you might be late) it will be considered a “missed appointment” and that time slot will automatically become available for someone else. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment and regardless of the length of the treatment actually given, you will be responsible for the “full” session. Groupon or Living Social vouchers will be redeemed for same day cancellations or missed appointments.
Any missed appointments will be charged the full fee and future services will be denied until payment is made.